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We conduct on site interviewing, also known as customer intercepts.
Despite the increase in web-based interviewing and IVR feedback systems, there are many situations in which face to face interviewing at the point of interaction with customers is appropriate. The shorter the waiting period between exposure to the stimuli and the interview, the higher the potential for detailed feedback. here are some examples:
Restaurants -- interview customers right after their meal to obtain their insights while their dining experience is fresh in their mind.
Retail -- consumers who interact with point of purchase displays can provide instant feedback.
Medical Facilities -- interview patrons they have been exposed to advertising in the waiting room area.
Events -- at conventions, trade shows, sporting events, etc, visitors can be interviewed while they attend. They can also be recruited for targeted focus groups.
We are observing many markets in which agencies no longer offer in-store or on site interviewing. That's not the case with us -- we specialize in this technique:
Highly experienced interviewers.
Wide geographic area covered.
Affordable labor rates.
Quick response -- we can be on site within hours of your call!
Contact us today to discuss your needs. |